✨ Explore our curated Asian altar art & fine incense 💕

News 🌿

Last Update: December 2025

Elbfae is a small, independent online store, and we always strive to provide you with the best possible service. However, given the current global and European circumstances, our shipping partner in the Netherlands is experiencing heavier-than-usual workloads—which may result in slightly longer handling and delivery times. Despite these challenges, we continue to ship orders as usual, complete with a “Track & Trace” link so you can monitor your parcel’s journey. Thank you for your patience and understanding while we do our utmost to bring a little magic your way!

Frequently Asked Questions (FAQ) 🌿

“What are the processing times for my order?”
After you place your order, we typically need 1–3 business days to prepare it for dispatch. ⏳

“When will my order arrive?”
Delivery times vary depending on your location, the carrier’s transit schedule, and your address. Please keep in mind that orders placed on weekends or public holidays—and potential carrier delays—may add a few extra days. 🚚

“From where do you ship my order?”
All orders are shipped from the Netherlands (EU). 🌍

“Will there be tracking for my parcel?”
Yes! Once your order is dispatched, you’ll receive a tracking number via email so you can follow its journey. 📦

“Can I pick up my order in person?”
No. We operate exclusively online and do not have a physical location. All orders are sent via parcel post. 🦋

“Do you offer bulk discounts or wholesale?”
We do not offer bulk discounts beyond our regular sale periods, and we only sell directly to consumers.
(For stores in the Netherlands, please contact us separately.)

“Where can I find more information regarding shipping and returns?”
Please see our Shipping and Returns page for full details. ✨

“Why don’t you use social media?”
We currently aren’t active on social media because we value direct communication and prioritize a safe environment for mental well-being—something not always guaranteed on major platforms. For updates, please subscribe to our newsletter below or contact us directly! 💌

– Spirit @ Elbfae 🦋✨