Privacy Policy 🌿
Applies to using this website and all attached services and communication
This Data Protection Statement also includes our Cookie Policy
Registered in: Netherlands
We value your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, and protect your personal information when you visit our website and make purchases through our online shop. This policy complies with the General Data Protection Regulation (GDPR) for customers within the European Union (EU) and addresses data protection for non-EU customers as well.
1. Data Controller
The data controller responsible for processing your personal data is:
Wairua Services, the owner of the brand “Elbfae”.
2. What Data We Collect
When you visit or place an order through our online shop, we may collect the following personal information:
Contact details: Name, email address, shipping and billing address, phone number.
Payment information: Credit/debit card details, bank account information (processed securely through our payment providers).
Order details: Products purchased, order history, transaction details.
Website usage data: IP address, browser type, device information, and other analytics data collected via cookies.
3. Purpose of Data Collection
We collect and process your personal data for the following purposes:
Order processing: To manage and fulfill your orders, including payment processing and shipping.
Customer service: To communicate with you regarding your orders, returns, or inquiries.
Legal compliance: To meet legal and tax obligations, including invoicing and record-keeping.
Marketing (with consent): To send you promotional materials and offers if you have opted-in to receive such communications.
Website improvement: To analyze website performance, improve user experience, and enhance our services.
4. Legal Basis for Processing (EU Customers)
We process your personal data based on the following legal grounds:
Contract performance: To fulfill and manage your orders (Art. 6(1)(b) GDPR).
Legal obligation: To comply with tax, accounting, and regulatory requirements (Art. 6(1)(c) GDPR).
Legitimate interest: To improve our website and services (Art. 6(1)(f) GDPR).
Consent: For marketing and promotional emails, if you have opted in (Art. 6(1)(a) GDPR).
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy:
Order information: Stored for the duration of the transaction and for legal record-keeping (e.g., for tax purposes).
Marketing data: Retained until you withdraw consent or opt out of receiving communications.
Website analytics: Stored for a limited time to improve site performance.
6. Data Sharing
We do not sell your personal data. However, we may share your data with third parties in the following situations:
Payment providers: To process payments securely.
Shipping partners: To deliver your order.
Service providers: For IT, hosting, and data analytics services.
Legal obligations: If required to comply with legal processes or government requests.
7. International Transfers
If you are located outside the EU, your data may be transferred to and processed in the Netherlands or other countries where our service providers are based. We ensure that any data transfer complies with applicable data protection laws and that appropriate safeguards, such as Standard Contractual Clauses, are in place.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to collect website usage data and improve your experience. You can manage your cookie preferences through your browser settings. For more details, please read the following information:
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Cookie Policy
Our website uses cookies to improve your browsing experience and analyze website traffic. This Cookie Policy explains what cookies are, how we use them, and your options regarding cookie use.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us recognize your device, track your preferences, and provide a better user experience.
2. Types of Cookies We Use
Essential Cookies: These are necessary for the website to function properly, such as enabling secure logins and order processing.
Analytics Cookies: These help us understand how visitors use our website, allowing us to improve its performance and functionality.
Marketing Cookies: These track your browsing activity to show relevant ads based on your interests.
3. Managing Cookies
You can manage or disable cookies through your browser settings. Please note that blocking certain cookies may impact the functionality of our website.
4. Third-Party Cookies
We may use third-party services (e.g., Google Analytics) that place cookies to collect anonymous data about website usage. These third parties have their own cookie and privacy policies.
5. Updates to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page.
By continuing to use our website, you consent to our use of cookies. If you have any questions, please contact us here.
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9. Your Rights (EU Customers)
Under the GDPR, you have the following rights regarding your personal data:
Access: You have the right to request a copy of the personal data we hold about you.
Correction: You can ask us to correct or update inaccurate data.
Deletion: You have the right to request the deletion of your personal data, provided there are no legal obligations preventing us from doing so.
Restriction: You can request that we restrict the processing of your data under certain circumstances.
Data portability: You can request your data in a structured, commonly used, and machine-readable format.
Objection: You can object to the processing of your data for marketing purposes or based on our legitimate interests.
Withdrawal of consent: If you have provided consent for data processing, you can withdraw it at any time.
To exercise any of these rights, please contact us here. We will respond to your request within one month, in compliance with GDPR.
10. Non-EU Customers
For customers outside the EU, local data protection laws may apply. We strive to uphold the highest privacy standards globally, but legal rights and obligations may vary depending on your jurisdiction.
11. Security
We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, misuse, or disclosure. Payment data is encrypted and processed through secure third-party providers.
12. Changes to This Privacy Policy
We reserve the right to update this privacy policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and material changes will be communicated to you via email.
13. Contact Us
If you have any questions or concerns regarding this privacy policy or how we handle your personal data, please contact us here.
By using our website and services, you agree to this privacy policy and the imbedded cookie policy.
Elbfae ~ Isle of Spirit is a registered trademark of Wairua Services.